Last updated: 27 Oct 2026

Micheal Barrasso (“Speedy Garage,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit speedygarageservices.com (the “Site”), call or text us, or request garage door service, and how we use, share, and protect that information.

We are a locally owned, family-operated garage door company serving residential and commercial customers in Massachusetts (License # 188200) and Connecticut (License # 0651454). By using the Site or contacting us, you agree to the practices described in this policy.

1. Information We Collect

Information you give us. When you submit our Request Service form, call, text, or email us, we may collect:

• Full name
• Phone number
• Email address
• The service you are interested in (for example, garage door repair, spring repair, opener service, new door installation, maintenance, or commercial door service)
• Details you share about your garage door issue in the “How Can We Help?” field
• Your service address, property type (residential or commercial), and scheduling preferences when you book an appointment
• Photos or descriptions of your garage door that you choose to send us
• Payment and billing information when you pay for completed work (processed as described in Section 5)

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

• IP address, browser type, device type, and operating system
• Pages viewed, links clicked, time spent on pages, and the website that referred you
• Approximate location derived from your IP address
• Information collected through cookies, pixels, and similar technologies (see Section 4)

Phone calls. Calls to our phone numbers, including (866) 734-2249 and (413) 729-4484, may be recorded or logged for quality assurance, training, and scheduling purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests, questions, and emergency calls
• Schedule, confirm, and dispatch technicians to your property
• Provide estimates, perform repairs and installations, and follow up on completed work
• Send invoices, process payments, and keep service and warranty records
• Send appointment reminders, service updates, and, where permitted, maintenance tips or offers
• Improve the Site, our services, and our customer experience
• Measure the performance of our advertising and marketing
• Detect and prevent spam, fraud, and security issues
• Comply with legal obligations and enforce our terms

We do not sell your personal information.

3. Text Messages and Calls

By providing your phone number, you agree that Speedy Garage may call or text you about your service request, appointments, estimates, and completed work. Message frequency varies. Message and data rates may apply.

We will send marketing or promotional texts only if you have given separate consent. Consent to receive marketing texts is not a condition of purchasing any service.

You can opt out of text messages at any time by replying STOP. Reply HELP for assistance, or call us at (866) 734-2249.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.

4. Cookies and Tracking Technologies

The Site uses cookies, pixels, and similar technologies to keep the Site working, understand how visitors use it, and measure our advertising. These include:

• Essential cookies that make the Site and its forms function and help block spam submissions
• Analytics tools such as Google Tag Manager and Google Analytics, which tell us how visitors find and use the Site
• Advertising and conversion tracking that may be used to measure calls and form submissions from our online ads (for example, Google Ads)
• Embedded content, such as Google Maps and Google Fonts, which may let Google collect information like your IP address when the page loads

You can block or delete cookies in your browser settings. Some parts of the Site may not work properly if you do. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on and manage ad personalization at Google Ad Settings. Learn how Google uses data at Google’s Privacy & Terms.

Some browsers send “Do Not Track” signals. Because there is no common standard for these signals, the Site does not currently respond to them. Where required by law, we honor recognized opt-out preference signals such as Global Privacy Control.

5. How We Share Your Information

We share personal information only as needed to run our business and serve you:

• Service providers that work on our behalf, such as website hosting, form and email delivery, call tracking, scheduling and CRM software, text messaging platforms, analytics, and advertising partners. They may use your information only to provide services to us.
• Payment processors that handle card and electronic payments. We do not store full card numbers on the Site.
• Manufacturers and suppliers, when needed to order parts or register a product warranty for you.
• Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, employees, or others.
• Business transfers, if we are involved in a merger, acquisition, or sale of assets, in which case your information may transfer to the new owner under this policy.
• With your consent, for any other purpose you approve.

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

6. Data Retention and Security

We keep personal information for as long as needed to provide our services, maintain service and warranty records, resolve disputes, and meet legal, tax, and accounting requirements. When we no longer need it, we delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect your information, including an encrypted (HTTPS) connection on the Site and limited access to customer records. These measures are designed to meet applicable state requirements, including Massachusetts data security regulations (201 CMR 17.00). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If a data breach affects your personal information, we will notify you and the appropriate authorities as required by Massachusetts and Connecticut law.

7. Your Rights and Choices

You can contact us at any time to:

• Ask what personal information we hold about you
• Correct inaccurate information
• Request that we delete your information, subject to records we must keep by law
• Receive a copy of your information in a portable format
• Opt out of marketing emails (use the unsubscribe link) or texts (reply STOP)
• Opt out of targeted advertising, the sale of personal data, or profiling, where applicable

Connecticut residents. Depending on how the Connecticut Data Privacy Act applies to us, you may have the rights listed above. If we decline a request, you may appeal by contacting us with the subject line “Privacy Appeal.” If you are not satisfied with the outcome, you may contact the Connecticut Attorney General.

Other U.S. residents. Residents of other states may have similar rights under their state laws. We will honor requests as required by applicable law.

To make a request, contact us using the details in Section 11. We may need to verify your identity before responding, and we will respond within the time required by law. We will not discriminate against you for exercising your privacy rights.

8. Children’s Privacy

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

9. Third-Party Links

The Site may link to third-party websites, such as our Better Business Bureau profile, review platforms, and social media pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and change the “Last updated” date above. Significant changes may also be announced on the Site.

11. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Speedy Garage Door Services [Business address], Chicopee, MA [ZIP] Phone: (866) 734-2249 or (413) 729-4484 Email: [privacy email address] Website: speedygarageservices.com/contact-us